MTW Employment Services seeks to continually provide a welcoming and comfortable environment which ensures trust and respect for all clients, visitors, staff, and volunteers. MTW Employment Services strives to provide clients with a safe environment, regardless of culture or religious beliefs. In order to maintain our longstanding reputation in the community, we have established this Client/Customer Code of Conduct Policy to specify our expectations.
Client Complaints
At MTW Employment Services we value our clients and what they have to say about the service they receive. We take all complaints seriously as they assist us to improve our products, services, and client service.
We are committed to consistent, fair, and confidential complaint handling and to resolving complaints as quickly as possible. We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all clients making a complaint equally.
Client Complaint and Dispute Resolution Process
All client complaints received will be addressed by MTW Employment Services. The complaint will be thoroughly investigated, and a formal response issued. Please utilize the information provided to formally file a complaint.
- Carol Mercier, Executive Director
- Phone: (807) 854-8988
- Email: carol.mercier@mtwjobassist.ca
- Serco contact: Tim Miller, Manager
- Serco Phone: (613) 827-0403
- Serco Email: tim.miller@serco-na.com
Expectations of our Clients
All clients of MTW Employment Services are expected to treat our employees, other clients and visitors with the utmost respect and dignity while on company property. MTW Employment Services strictly forbids discrimination or harassment of any kind, whether based on race, colour, national origin, religion, creed, sex, age, physical, mental or developmental disability, marital status, sexual orientation, political ideology or any other reason. Harassment may include unsolicited or unwelcome remarks, gestures, or physical contact, as well as the display or circulation of inappropriate or derogatory written materials or pictures.
The following is a list of behaviours that will not be tolerated:
- Physical violence;
- Verbal abuse;
- Profanity;
- Any form of harassment;
- Intimidation tactics and/or making threats;
- Malicious or harmful statements about others;
- Public disclosure of another’s private information;
- Possession of dangerous or unauthorized material; and
- Solicitation, purchase or selling of illegal substances.
Clients and/or visitors who appear to be under the influence of alcohol or illegal drugs may be asked to leave the premises.
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